Refund and cancellation policy
Cancellation of congress attendance and trade contributions
Notice of cancellation must be received in writing.
Plan2join (Pty) Ltd shall be entitled to levy a cancellation fee as indicated below:
- Up until 90 days prior to the first day of the event: 10% of the registration fee and trade contributions
- Between 89 and 30 days prior to the first day of the event: 50% of the registration fee and trade contributions
- Within 30 days of the first day of the event: 100% of the registration fee and trade contributions
After proof of banking details of the relevant entity has been received, refunds will be processed within 14 working days.
Cancellation of Plan2join event websites
Notice of cancellation must be received in writing.
Plan2join (Pty) Ltd shall be entitled to levy a cancellation fee as indicated below:
- Up until 90 days prior to the first day of the event: 25% of the set-up and service fees
- Between 89 and 30 days prior to the first day of the event: 50% of the set-up and service fees
- Within 30 days of the first day of the event: 100% of the set-up and service fees
After proof of banking details of the relevant entity has been received, refunds will be processed within 14 working days.